How can we help?

Every parcel travels with a tracking number, and we email it to you when your parcel ships. If you cannot find it, email hello@tiabow.com with your order number and we will send it again.

New tracking numbers can take up to 24 hours to become active after dispatch. If yours still shows nothing after that, please email us and we will take it up with the carrier.

Pending Payment → Confirmed & Processed → Shipped → Delivered. We email you when your order is confirmed, when it ships (with its tracking number) and when it is delivered.

An online store for Indian fashion, ethnic and western. Every piece is bought new in India from the brand or an established Indian retailer, and delivered to your door. Our prices already include the freight from India, and the total at checkout is the whole amount you pay us. US import duty is settled before your parcel reaches you, so the carrier collects nothing at your door.

Yes. Every page is encrypted, card details are handled by Razorpay, and every order is covered by our commitment: if it arrives damaged, defective or wrong, you receive a replacement or a full refund. TiaBow is operated by Cord4 Services Pvt Ltd, Ahmedabad, India.

Yes. Every piece is bought new in India from the brand or an established Indian retailer, and if a piece is ever found not to be genuine, we refund you in full.

A small edit we pick every Friday: pieces we think are worth your attention that week. Subscribers hear about it first.

If your order arrives damaged, defective or wrong, email hello@tiabow.com within 7 days of delivery with your order number and photographs of the piece and its packaging. We reply within 24 hours, any day. You choose between a replacement at no cost or a full refund.

Within 5 to 10 business days of your claim being approved, to your original payment method. A full refund is everything you paid us, including the shipping charge and the import duty.

All traffic is encrypted and card details are handled by Razorpay. The Privacy Policy names every company that receives your data and what each one receives.

Genuine mail comes only from @tiabow.com addresses, and we never ask for passwords, one-time codes or payment outside the site.

Measure a piece you already love and compare it with the brand's size chart, which is one of the product photos where the brand provides it. Indian labels often run a little smaller than the US or UK size of the same name.

We are sorry, but no. Every parcel is bought and customs-cleared for one shopper, so a piece that arrived in good condition cannot come back. Please write to us before ordering and we will help you choose.

Yes, almost always. A saree's blouse piece is usually unstitched unless the listing says otherwise.

No shipping charge on orders over $59. On orders up to $59 there is one flat charge: $3.99 from $25, $5.99 from $10, and $9.99 under $10, whatever the parcel weighs. Our prices already include the freight from India, and the total at checkout is the whole amount you pay us. US import duty is settled before your parcel reaches you, so the carrier collects nothing at your door.

No. US import duty is settled before your parcel reaches you, so the carrier collects nothing at your door.

Customs sets them from the declared value and the product's category. US import duty is settled before your parcel reaches you, so the carrier collects nothing at your door.

Yes, at any time before dispatch. Please email us as soon as possible. After dispatch, international parcels cannot be redirected, so please check your address carefully at checkout.

You may cancel free of charge within 24 hours of placing an order, from Account → Orders. After 24 hours we have already bought your piece in India, and cancellation is no longer possible.

Visa and Mastercard, credit or debit, on Razorpay's secure payment form.

Most declines are a billing-address mismatch, or international payments being switched off by your bank. Please check both and try again. Declined attempts are never charged.

No. You can check out as a guest; we email your confirmation and tracking. An account is optional and keeps your orders in one place.